“You” means you as an individual, or if applicable, the company or other legal entity you represent.
“Users” means visitors to this website or the Service who are not registered users.
“Customers” means visitors who are also registered users of the Service that seek to use the Services.
“Freelancers” means third parties who engage with Ravenry and Customer to provide research services as contractors of Ravenry (not employees).
“Service” means all theravenry.com websites, services, apps, related technology, and the research services provided to Customers and Freelancers.
“Orders” means any order for Services created by a Customer, and accepted by Ravenry via acknowledge in the Platform or otherwise in writing.
“Client Materials” means the source content for research by the Service, and any guidelines, glossary and other materials provided by Customer.
“Research Works” means the content of the Research conducted by Ravenry and its freelancers.
“Platform” means Ravenry’s online portal and platform where you can access your Ravenry Account, initiate Orders and access the Service.
“TOS” means these Ravenry Terms of Service and any policies, guidelines, or other documents referenced herein.
“Ravenry Affiliates” means any company or entity worldwide including, without limitation, corporations, partnerships, joint ventures, and limited liability companies in which Ravenry directly or indirectly holds at least a 50% ownership, equity, or financial interest, including but not limited to its subsidiary.
2. USING OUR SERVICES
If You are entering into this TOS on behalf of a company or other legal entity, You represent that You have the legal authority to bind the legal entity to this TOS, in which case “You” or “Your” means that entity. If You do not have this authority, or if You do not agree with the terms and conditions of this TOS, and You may not use the Service or any Service related materials. You represent that you are 18 years of age, or of the age of majority in your place of residence or jurisdiction.
You agree to:
- Be responsible for the activity that happens in connection with your Ravenry account
- Keep your password confidential
- Comply with any policies made available to you by Ravenry
- Not abuse or conduct illegal activity using our Service
- Not contact or attempt to contact Freelancers outside of the Platform that Ravenry provides for communication
- Not defame or harass Ravenry, or its employees, contractors, Customers, or Freelancers
- Not create multiple Ravenry accounts for any reason
Ravenry may suspend or terminate your access to the Service or an Order if you do not comply with this TOS or if we suspect misconduct, fraudulent activities or payment, or a violation of this TOS, with or without notice.
Ravenry may modify or suspend the Platform or Service, at any time for any reason.
3. ORDERS, APPROVAL, RETURN POLICY
Account and Credits. Before initiating an Order, You must first register as a Customer and create a Ravenry account. You agree to keep all account information updated and accurate at all times.
Payment. Payments to Ravenry are to be made in full prior to commencement of any Research Works.
Order. Customer can initiate an Order by providing all the required information via the Platform.
Client Materials. Customer is responsible for providing the Client Materials if required, materials describing the context of the research, and all other necessary materials (glossary guide, etc.) when placing the Order. Ravenry may make recommendations on which source materials and in what format to provide source materials, but ultimately the quality of the results will depend on the clarity, accuracy, and comprehensiveness of the Customer’s source materials and instructions provided.
Refunds and Cancellations. Customer with a monthly plan may request for a refund after their first report, but before the delivery of subsequent research reports, if they are dissatisfied with the quality of Ravenry’s services. Customers with monthly plan can cancel their subscription at anytime. Upon cancellation, client will still be able to access features stipulated under the subscription until the end of the billing period.
Delivery of Research Works. Ravenry cannot guarantee that a particular Freelancer or that any Freelancer will choose to engage on your Order. If the Order is completed by a Freelancer, Ravenry will return the Research Works to Customers according to the quality level specified in the Order.
Ravenry gives an estimated time for Service completion, but cannot guarantee an exact delivery time. We will email you when the Research Works are ready for your review. Unless otherwise expressly agreed by Ravenry, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery.
Approval or Rejection. Upon Ravenry’s notification of delivery of the Research Works, Customer will have strictly 120 hours to review the Research Works. Customer may approve the Research Works via the Platform. If Customer does not take action via the Platform within the 120 hour review period, the Research Works will be deemed “Approved” and the Freelancer will be paid for the Research Works. Once “Approved”, no alterations, revisions, or refunds of the Research Works will be provided.
Due to the nature of desk research, errors will inevitably occur. Customers may reject the Research Works within the 120 hour review period if it reasonably determines that it does not meet the Quality Level that was ordered. We will perform a quality audit and typically get back to you within one business day of the rejection. If Ravenry determines that the Research Works that you have rejected did not meet the quality level specified in the Order, then Ravenry will honor the rejection and provide a research or allow the Order to be canceled.
Ravenry’s liability will be limited to correcting the errors or providing store credit of identical value to the rejected research.
Disclaimer. You agree to review any Research Works before making such content public, and you expressly agree that Ravenry will not have any liability or indemnity obligations to you based on the Research Works if you fail to do so.
4. FREELANCERS; CONTRACTORS
Ravenry may use and retain third party contractors (such as Freelancers) to provide the Service to you. As such, you agree that Ravenry may sublicense its rights under this TOS to third parties to act on Ravenry’s behalf, provided that such third parties are contractually bound by terms no less protective of Customer than this TOS. Ravenry is solely responsible for paying and resolving all disputes with third party contractors and Freelancers.
5. CLIENT MATERIALS DISCLOSURE
We disclose the Client Materials to potential Freelancers and contractors, in order to provide you the Service (e.g., previewing the content in order to decide whether to engage the Order) and as set forth in Section 6 below.
You are solely responsible for editing or removing any confidential or personally identifiable information in the Client Materials if you do not wish to disclose that information.
6. INTELLECTUAL PROPERTY
All intellectual property rights in the Research Works will be assigned to Ravenry.
The trademarks, names, logos and service marks (collectively “Trademarks”) contained in this TOS shall be construed as granting any license or right to use any Trademark without Ravenry’s prior written permission. The content on the Service is protected by intellectual property laws and may not be copied, distributed, modified, published, or transmitted in any manner.
Third party content and trademarks displayed on the Service are owned by their respective owners and may not be reproduced in whole, or in part, without the express written permission of the owner.
If you opt in to allow Ravenry to use your Research Works as “public examples,” you grant Ravenry a worldwide, perpetual, royalty-free, irrevocable, license to publish and display your Client Materials and related Research Works in connection with operating, promoting, and improving our Services. This license continues even if you stop using our Services.
If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.
In order to provide you and our other customers the best possible research, we (and those we work with) may use your Client Materials and Research Works to generally improve the Services (for example, fine tune our turn around time estimates, or improve machine research and machine learning systems) and develop new products or services ourselves or in partnership with third parties. If we do this, we never make your Client Materials or Research Works publicly available.
7. ABOUT APIS AND SOFTWARE IN OUR SERVICE
The Service may include APIs or software (“Ravenry Materials”) to facilitate your use of the Service and is deemed a part of the Service. If you choose to use such Ravenry Materials, Ravenry grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the Ravenry Materials for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Ravenry, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Service or Ravenry Materials, nor may you reverse engineer or attempt to extract the source code of the Service or Ravenry Materials. Ravenry does not guarantee the availability or performance of the Ravenry Materials. Your access or use may be limited or suspended at any time.
8. WARRANTIES AND DISCLAIMERS
Customer represents and warrants that it has all necessary right, title, and interest in the Client Materials, and that the Client Materials will not and do not infringe or violate any third party’s rights, do not violate any law, and do not contain any offensive or unacceptable content.
The Service and Research Works are provided “AS IS”. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER RAVENRY NOR ITS FREELANCERS, CONTRACTORS, OR SUPPLIERS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.
SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.
Customer will indemnify and hold harmless Ravenry, its affiliates, current and past directors, officers, and employees from and against any and all claims, taxes, losses, damages, liabilities, judgments, settlements, costs and expenses, including attorneys’ fees and other legal expenses, arising directly or indirectly from or in connection with: (1) Customer’s breach of any of its representations, warranties or obligations under this TOS; (2) Customer’s negligent, reckless or intentionally wrongful act or by its assistants, employees, contractors or agents; (3) Customer’s failure to perform its obligations or exercise its rights in accordance with all applicable laws, rules and regulations.
10. LIMITATION OF LIABILITY
IN NO EVENT SHALL EITHER PARTY OR ANY RAVENRY AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS OR LOSS OF BUSINESS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY OF LIABILITY, REGARDLESS OF WHETHER EITHER PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO EVENT WILL RAVENRY’S OR RAVENRY’S AFFILIATES’ LIABILITY HEREUNDER EXCEED THE AMOUNT PAID BY THE CUSTOMER TO RAVENRY DURING THE 12 MONTH PERIOD BEFORE THE EVENT GIVING RISE TO LIABILITY.
Ravenry may modify this TOS at any time. You should look at the terms regularly. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
If there is a conflict between the terms in this TOS and an Order, the Order will control for that conflict.
This TOS controls the relationship between Ravenry and you. They do not create any third party beneficiary rights.
If you do not comply with this TOS, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).
If it turns out that a particular term is not enforceable, this will not affect any other terms.
You may not assign, transfer, or delegate any portion of this Agreement without Ravenry’s prior written consent. Ravenry may assign, transfer, or delegate any portion of this Agreement with or without notice to You. Your attempt to assign, transfer, or delegate this Agreement without Ravenry’s consent will be null and void.
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